Aitken Street Family Law

Privacy Policy

Aitken Street Family Law is bound by the Privacy Act 1988 (Cth) (“the Act”) and the Australian Privacy Principles (“APPs”) contained in Schedule 1 of the Act. We are committed to ensuring that we protect the privacy of your personal information, preserve the confidentiality of this information, and comply with the Act and the APPs.

What follows is our policy statement required by the Act. Our obligation to you, however, is more expansive than the Act – it is to keep your information confidential unless we are required by law or authorised by you, to disclose the information.

Privacy Act Policy

We may modify this policy from time to time by publishing it on our website. Your continued use of our website will indicate your acceptance of any changes to this Privacy Policy. You can request a copy of the current Privacy Policy at any time by contacting the Privacy Officer; contact details below.

Personal information

“Personal information” is any information or opinion (recorded in any form) about a person, whether true or not, from which that person may be identified.

The type of personal information we collect from you will depend on the type of dealings we have with you. This will generally include contact information and depending on our relationship with you, further information including information in relation to assets and finances, property interests, employment, tax file numbers, your health and family relationships.

We will sometimes collect “sensitive information” from you. Sensitive information is defined in the Privacy Act to include information and/or opinions about sexual preference, political affiliations, religious beliefs, and health information. We will only collect sensitive information with your consent or as required by law.

When we collect your personal information

We will generally collect personal information through direct contact with you. This may be in person, by telephone, email, fax, or post.

We may also collect information from publicly available sources, other professional advisors, or authorities in connection with your matter.

We will only collect personal information when you are using this website if you send us an email or provide the information when using any part of this website. This website uses cookies that gather information that may include your browser type, operating system, IP address, date and time of visit and the referring domain name from which you access this site (e.g. This information is anonymous and only used for statistical and website development purposes.

You have no obligation to provide us with your personal information. However, where certain information is not provided we may be unable to provide services to you.

How we use your personal information

We collect this information to:

  • Provide you with legal advice and associated services;
  • Communicate new legal or firm developments; and
  • As required by law.

We will not use or disclose any information about you other than the purpose for which it was collected, without your consent, unless the use or disclosure is permitted under the Act, required by law, or authorised by you.

We are bound by professional obligations of confidentiality and legal professional privilege. We will continue to treat and protect any personal information we receive in accordance with these obligations.

If you supply us with your contact details, you may receive information from us on new products and services or upcoming events. If you do not wish to receive such mailings, please contact us on (03) 5429 1691 or email us at and let us know.


Management and security of personal information

We take reasonable precautions to safeguard your information from loss, misuse, unauthorised access, modification, or disclosure. We employ a number of means to protect your information including:

  • premises in secure building with access restrictions;
  • secure database;
  • IT password protection;
  • anti-virus and firewall software;
  • employment conditions and staff policies requiring confidentiality of information and the privacy of individuals.

We take reasonable steps to securely dispose of all information that is no longer needed for the reason that it was requested, or as required by law. We are unable to guarantee that the transmission of data over the internet is totally secure.


We may disclose personal information to external service providers including IT service providers and external archiving services. Where we engage external service providers we take reasonable steps to ensure these providers comply with the APPs.

Access to information we maintain

  • Name: Janine Gibson
  • Role:   Privacy Officer
  • Address:  24B Aitken Street, GISBORNE VIC 3437
  • Email:
  • You should include details in your enquiry or complaint of the aspect of the policy and any specific details about the matter you wish to discuss.
  • Any unresolved complaints should be referred to the Australian Information Commissioner. For further information on Privacy please visit the Australian Government – Office of the Australian Information Commissioner Website at